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For Service Desk only?No… This application can be used as general
purpose software. The project can be customized
to use for any purpose. -
Features of Service DeskProject can customize for any purpose
Unlimited Projects Creations
Great Visibility of Requests
Online Service Desk
Time Tracking
Permission Settings
Email Integration
Pricing Table
Standard
- Creation of only one Project, Great Visibility of Requests, Online Service Desk, Time Tracking, Permission Settings, Email Integration
Unlimited
- Creation of unlimited Projects, Great Visibility of Requests, Online Service Desk, Time Tracking, Permission Settings, Email Integration
Service Desk
Service Desk provides the users great visibility, simple way to connect, easy and efficient way to manage and respond to their requests. You can easily view the status of each ticket; whether it is new, discussion required, in-progress, on-hold, completed, closed or re-open and even see different priority levels. And also it provides the ticket status in different orders like reported type, categories and milestones, providing clear statistics and reporting. Service Desk got many features the main features include Unlimited Project creation, Great visibility, Online Service, Time Tracking, Permission Settings and Email Notification.
This application for Service Desk purpose only?
No, Other than Service Desk this application can be used as general purpose software. This application has custom user fields creation, Custom default field visibility settings and Custom queries option to configure and use for any purpose. The project can be customized to use for any purpose.
Features
Unlimited Projects Creations
Unlimited projects can be created for managing different clients or for different requirements. Can create custom fields for each projects based on the requirement of the project.
Great Visibility of Requests
Great visibility, simple way to connect, easy and efficient way to manage and respond to their requests. Any number of queries can be created and saved based on the custom selection.
Online Service Desk
Easy to use service desk where users can create tickets, track progress and provide comments. Summary view and Calendar view of tickets. Android application also available to access the application from any device.
Time Tracking
Users can mark time tracking against each ticket to know the time taken for the task completion. Any attachments or Comments against a ticket can be recorded.
Permission Settings
Different permission can be set for the users to view or manage the tickets, set security role permissions like view, edit, create, etc and assign security role to users, manage custom fields. Different language selection.
Email Integration
Settings available to include notifications for the ticket creation or modification of tickets to Task Owner, Assigned user and to specified users.
Instant Setup
Once the software is purchased, the entire setup of the application is ridiculously easy. You will be able to manage the whole system with very little effort.
Other Features
- Project can customize for any purpose
- Custom User Fields and Custom Queries
- Custom Default fields visibility
- Set Project Members & Security Roles
- Task Assignment and Task Ownership
- Project Summary View Calendar View
- My Tasks and Task breakdown
- Set Priorities, Status & Categories
- Add Comments, Attachments & Time Log
- Audit History and Notifications
- Related Issues and Sub Issues
- Tasks search and export to Excel
Services
NetSoftPro has wide experience in developing applications for its clients specific business needs using latest technologies. Dedicated & trained support right from scoping, development, testing and implementation.
Microsoft Dynamics
Microsoft is committed to continually deliver powerful, agile, easy to use solutions.
Service Desk
Deliver excellent customer service, by responding to our customer’s needs and requirements.
What do we provide?
Flexible Software
The software has the ability to adapt to possible or future changes in its requirements.
Enables the design of software that empowers business staff to make functional changes to their systems with little or no IT intervention.
Best Features
We provides the users great visibility, simple way to connect, easy and efficient way to manage and respond to their requests.
Admin can add required custom fields and map the field permission to appear in the form for the project.
Customer Support
Deliver excellent customer service, by responding to our customer’s needs and requirements, in a timely, courteous manner.
Listen to our customer's requirements and comments to allow us to continually change and improve the service we provide.
About
NetSoftPro is a specialized provider of software services and solutions. We are a full service provider, offering products, custom application development, websites, testing, operational consulting services etc. NetSoftPro has wide experience in developing applications for its clients specific business needs using latest technologies. Our approaches are different than other people and we believe in customer satisfaction.
Our Mission
Our mission is to build lasting relations by offering more value for money and to be proactive in developing quality products that allows us to win clients confidence and trust.
Our Vision
Our vision is to utilize our expertise and experience in software development & consulting services to steer the company and its clientele towards growth and prosperity.
Who we are
NetSoftPro is a specialized provider of software services and solutions. We are a full service provider, offering products, custom application development etc.
Contact
NSP SOLUTIONS PRIVATE LIMITED
INDIA
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Address: 39/76-C, II Floor, Bharati Building, Mahakavi G. Road, Karikkamuri, Cochin, Kerala, India - 682011
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Phone: +91-484-4022122 / 4055699
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Business Development: bdu@netsoftpro.net
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Sales offices: USA-Dammam-Kuala Lumpur-Cochin